Mailbox Renter FAQ

Is your service secure?

We protect the privacy of our customers on multiple levels. All images uploaded and viewed in your browser go over a 2048 bit SSL connection, which makes interception of data virtually impossible. Every information exchange between mailroom operator, end user, web browser, and smart phone is secured with HTTPS. To further protect your privacy, we purposely do not send images of mail in email notifications. All mail has to be viewed on our secured web portal. Our physical servers are located in a tightly controlled colocation facility with over 20 years of experience in cloud based storage.

Can I pick up my mail in person?

Most of our facilities allow you to pick up your mail in person during business hours. To confirm the policy of the location you are interested in, please contact us.

Do you accept package deliveries as well as regular mail?

Yes, we accept both mail and packages at all of our locations. Staff will scan the label on a package or the front of a letter and send you an email alert, so you can decide how you want them to handle it.

Do you receive mail and packages from all couriers?

Our partner locations offer regular street addresses, and accept mail and package deliveries from USPS, FedEx, UPS, DHL, and any other shipping company. Our locations are open during regular business hours, and will sign for all your mail and package deliveries.

What is mail forwarding?

Our mail forwarding service ensures that you receive only the packages and letters you really want. You simply choose which items you want, where and when you want them sent, and we will forward them on to you at any destination in the world!

What forms of identification are acceptable for USPS Form 1583?

Two types of identification are required. One must contain a photograph of the addressee. Social Security cards, credit cards, and birth certificates are unacceptable as identification. Acceptable identification includes: valid driver's license or state non-driver's identification card; armed forces, government, university, or recognized corporate identification card; passport, alien registration card or certificate of naturalization; current lease, mortgage or Deed of Trust; voter or vehicle registration card; or a home or vehicle insurance policy.

Can I receive mail in the name of multiple staff members within my business?

 Yes. When filling out USPS Form 1583, put your business information in boxes 9 through 11. Then use box 12 to name each member of the company who will be receiving mail. All names listed must have verifiable identification.

Do I have to use a change of address?

A change of address is not required, but is recommended for convenience. Please note that, if you do not file a change of address with the postal service, you must contact senders yourself and notify them of your new address.

I need to set up an account for another person. Can I do this?

You can, but some extra documentation is required by the Post Office. When setting up an account for another person, you must fill out the postal consent forms for them and yourself and attach a power of attorney, specifying the right to receive mail on their behalf. If you’re receiving mail on behalf of an estate, please attach an executor’s letter as well.

Do you charge for mail storage?

Retail stores must set aside physical space for the storage and security of mail and packages, so yes, we charge minimal storage fees for the physical presence of mail and packages beyond thirty (30) days.

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